The standard terms of engagement regarding complaints are to be found below.
1.1. If you are not satisfied with the Services, you should first refer the matter either to the Barrister or to Old Square Tax Chambers in line with its complaints procedure. A copy of Tax Chambers complaints procedure can be accessed at http://www.taxchambers.com/wp-content/uploads/2018/01/Complaints-Procedure-9-1-2018.pdf.
1.2. If you are not happy with the reply you receive then you can contact the Legal Ombudsman. The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received.
1.3. You must complain to the Ombudsman within six months of receiving a final response to your complaint (provided the response specifically notifies you of your right to complain to the Ombudsman and of the six month time limit). A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint.
1.4. For further details about how to make a complaint to the Legal Ombudsman, including guidance about the scheme rules please contact the Legal Ombudsman directly at:
PO Box 6806
Phone: 0300 555 0333
A guide to the scheme rules can be found on the Legal Ombudsman’s website at: https://www.legalombudsman.org.uk/helping-the-public/.
A link to the decision data can be found here: https://www.legalombudsman.org.uk/raising-standards/data-and-decisions/.